Frequently Asked Questions (FAQs)

What is The XI Hour?

The XI Hour is a modern fragrance brand focused on premium fragrance experiences, minimal luxury aesthetics, and versatile scents designed for different moments of the day.

What does “From 9AM to 11PM” mean?

The concept represents different moods, energies, and moments throughout the day. Each fragrance is inspired by a distinct feeling and designed to match different lifestyles and occasions.

Are your fragrances for men or women?

Our fragrances are designed to be modern and versatile. While some profiles may lean fresh, warm, or bold, many customers enjoy them based on personal preference rather than gender labels.

Product Questions

Our fragrances are offered as Eau De Parfum (EDP), designed for long-lasting everyday wear.

Fragrance longevity may vary depending on skin type, weather, and usage conditions. On average, our fragrances are designed to provide lasting performance for several hours.

Currently, selected fragrances may be available in:

  • 30ml
  • 50ml

Availability may vary by collection.

Yes. All products sold through The XI Hour are authentic and quality-checked before dispatch.

For best performance:

  • Store in a cool, dry place
  • Keep away from direct sunlight and heat
  • Always close the cap properly after use

Orders & Payments

We may accept:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (where available)

Yes, COD may be available on selected orders and locations.

Additional COD charges may apply.

Orders can only be cancelled before dispatch. Once shipped, cancellation may not be possible.

Please contact support immediately for assistance.

Shipping & Delivery

Estimated delivery timelines:

  • Metro cities: 2–5 business days
  • Other locations: 4–8 business days

Delivery timelines may vary depending on courier operations and location.

Once your order is shipped, tracking details will be shared through email, SMS, or WhatsApp.

Currently, shipping may be limited to India unless otherwise mentioned on the website.

Returns & Refunds

Due to hygiene and safety reasons, opened or used perfume products are generally not eligible for return.

If your order arrives damaged, leaking, or incorrect, please contact us within 48 hours of delivery with images/videos for verification.

Approved refunds are generally processed within 5–10 business days to the original payment method.

Support & Contact

You can reach us through:

Email: support@thexihour.com
Call on: +91-8796101107

Support response times may vary, but we aim to respond to all customer queries as quickly as possible.

Fragrance Experience

Each fragrance is designed for a different mood and experience. Customers can choose based on personal preference, occasion, or desired fragrance profile.

Yes. Our fragrances are designed to feel versatile and wearable across different moments of the day.