Shipping Policy
1. Order Processing
All orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends, public holidays, or during high-demand periods may require additional processing time.
Once your order is shipped, you will receive a confirmation message/email along with tracking details.
2. Shipping Timeline
Estimated delivery timelines:
- Metro Cities: 2–5 business days
- Other Locations: 4–8 business days
Delivery timelines are estimates and may vary depending on:
- Courier partner operations
- Weather conditions
- Remote delivery locations
- Public holidays or unforeseen circumstances
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
We may offer:
- Free shipping on selected orders
- Promotional shipping offers during campaigns or sales
4. Order Tracking
Once your order is dispatched, tracking information will be shared through:
- SMS
- WhatsApp (where applicable)
Customers can use the tracking details provided to monitor delivery status.
5. Delayed Deliveries
While we aim to deliver orders within the estimated timeline, delays may occasionally occur due to reasons beyond our control.
The XI Hour is not liable for delays caused by:
- Courier service disruptions
- Natural events or weather conditions
- Government restrictions
- Incorrect shipping details provided by the customer
6. Incorrect Address & Delivery Failure
Customers are responsible for providing accurate shipping information at checkout.
If a package is returned due to:
- Incorrect address
- Unreachable customer
- Refused delivery
additional shipping charges may apply for re-shipment.
7. Damaged or Missing Orders
If your order arrives damaged, leaking, or incomplete, please contact us within 48 hours of delivery with:
- Order number
- Images/videos of the package and product
- Unboxing proof (if available)
Requests submitted after this period may not be eligible for replacement or support.
8. International Shipping
Currently, we may only ship within India unless otherwise specified on the website.
Future international shipping availability may be updated on our website.
9. Contact Us
For shipping-related questions or support, please contact:
The Eleven Ventures
Email: support@thexihour.com
Website: thexihour.com
Thank you for choosing The XI Hour.
